> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.wickedcms.com/faq-troubleshooting/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.wickedcms.com/_mcp/server.

# FAQ & troubleshooting

Answers to common questions about signing in, connecting Webflow, managing CMS content, and managing assets.

## Account and sign-in

#### How do I create a Wicked CMS account?

Sign in at [app.wickedcms.com](https://app.wickedcms.com) with **Continue with email**, **Continue with Google**, or **Continue with GitHub**. There is no separate password to create. See [Create an account](/create-an-account).

#### Can multiple team members use Wicked CMS?

Yes. Each person signs in with their own account and connects their own Webflow account. Webflow access uses per-user OAuth, so one person's connection does not cover another user.

#### How do I sign out?

Open the user menu (your initials) and click **Log out**.

## Webflow connection

#### I installed the Wicked CMS app in Webflow but sites don't appear

You must start **Connect Webflow** from within Wicked CMS while signed in. Installing the app from the Webflow dashboard alone does not complete the connection. See [Connect Webflow](/connect-webflow).

#### Connection check failed. What should I do?

Click **Retry** on the error screen. If it persists, sign out, sign back in, and try **Connect Webflow** again. Check that you authorized the app on Webflow and did not close the browser during the OAuth redirect.

#### How do I disconnect Wicked CMS from Webflow?

Go to **Your Webflow sites** and click **Unlink all sites**. This revokes access for your entire Webflow account. See [Manage your Webflow connection](/manage-webflow-connection).

#### Can I unlink just one site?

No. Wicked CMS only supports account-wide **Unlink all sites**. There is no per-site disconnect.

## Sites and content

#### Why don't I see any sites?

Your Webflow account may have no accessible sites, or the sites request failed. Check the error message on **Your Webflow sites** and verify your Webflow connection.

#### Why is the locale switcher missing?

The locale switcher appears only on **multi-locale sites**. Single-locale sites do not show it.

#### Why can't I publish items?

The Webflow site must be published at least once before you can publish individual CMS items. The **Publish** button shows a tooltip: *Publish site to enable item publishing*. Publish the site in Webflow first.

#### Data looks stale. How do I refresh it?

Use **Reload items** in the collection toolbar to refresh the table, or **Reload from Webflow** in an item's ⋮ menu to refresh a single item. In **Assets**, use **Reload assets**. See [Reload items](/reload-items), [Reload an item from Webflow](/reload-item-from-webflow), and [Manage assets](/manage-assets).

## Assets

#### How do I switch from CMS to Assets?

In the site sidebar, click **Assets**. Click **CMS** to return to collections. See [Switch workspace sections](/switch-between-cms-and-assets).

#### I can't upload or delete assets. What should I do?

Uploading, editing, and deleting require Webflow **`assets:write`**. If Wicked CMS shows that the connection is missing it, click **Reconnect Webflow** and authorize again. See [Manage your Webflow connection](/manage-webflow-connection).

#### Can I replace an existing asset file?

No. You can edit **Display name** and **Alt text**, or upload a new file. Replacing the bytes of an existing asset is not supported.

## Editing and saving

#### How do I undo changes to one field?

Option-click (Mac) or Alt-click (Windows/Linux) the blue-highlighted field label to reset it to the live value. See [Reset a changed field](/reset-changed-field).

#### Save shows Retrying in Ns... What's happening?

Wicked CMS hit Webflow's API rate limit and is automatically retrying. Wait for the retry to complete.

#### Can I add an item to another locale later?

No. When creating or duplicating, choose **All locales** if you need the item in every locale. You cannot add an item to additional locales after creation.

## Getting help

If your issue is not covered here:

* Review the [Glossary](/glossary) for UI term definitions
* Visit [wickedcms.com](https://wickedcms.com) for product information
* Check the [Changelog](/changelog) for recent updates

> Common questions and fixes for Wicked CMS