> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.wickedcms.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.wickedcms.com/_mcp/server.

# FAQ & troubleshooting

Answers to common questions about signing in, connecting Webflow, and managing CMS content.

## Account and sign-in

Sign in at [app.wickedcms.com](https://app.wickedcms.com) with **Continue with Google**. There is no separate email-and-password registration. See [Create an account](/create-an-account).

Yes. Each person signs in with their own Google account and connects their own Webflow account. Webflow access is per-user OAuth — one person's connection does not cover another user.

Open the user menu (your initials) and click **Log out**.

## Webflow connection

You must start **Connect Webflow** from within Wicked CMS while signed in. Installing the app from the Webflow dashboard alone does not complete the connection. See [Connect Webflow](/connect-webflow).

Click **Retry** on the error screen. If it persists, sign out, sign back in, and try **Connect Webflow** again. Check that you authorized the app on Webflow and did not close the browser during the OAuth redirect.

Go to **Your Webflow sites** and click **Unlink all sites**. This revokes access for your entire Webflow account. See [Manage your Webflow connection](/manage-webflow-connection).

No. Wicked CMS only supports account-wide **Unlink all sites**. There is no per-site disconnect.

## Sites and content

Your Webflow account may have no accessible sites, or the sites request failed. Check the error message on **Your Webflow sites** and verify your Webflow connection.

The locale switcher appears only on **multi-locale sites**. Single-locale sites do not show it.

The Webflow site must be published at least once before you can publish individual CMS items. The **Publish** button shows a tooltip: *Publish site to enable item publishing*. Publish the site in Webflow first.

Use **Reload items** in the collection toolbar to refresh the table, or **Reload from Webflow** in an item's ⋮ menu to refresh a single item. See [Reload items](/reload-items) and [Reload an item from Webflow](/reload-item-from-webflow).

## Editing and saving

Option-click (Mac) or Alt-click (Windows/Linux) the blue-highlighted field label to reset it to the live value. See [Reset a changed field](/reset-changed-field).

Wicked CMS hit Webflow's API rate limit and is automatically retrying. Wait for the retry to complete.

No. When creating or duplicating, choose **All locales** if you need the item in every locale. You cannot add an item to additional locales after creation.

## Getting help

If your issue is not covered here:

* Review the [Glossary](/glossary) for UI term definitions
* Visit [wickedcms.com](https://wickedcms.com) for product information
* Check the [Changelog](/changelog) for recent updates